Returns and Refunds
Return & Refund Policy
Thanks for shopping at Sun Play Australia. If you are not entirely satisfied with your purchase, we're here to help. Returns You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase. The customer will pay for postage of item(s) back to Sun Play Australia.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.
If you receive a refund, the cost of return shipping will be deducted from your refund.
Contact Us
Our Consumer Guarantees under the Australian Consumer Law. If you have any questions on how to return your item to us, contact us on ally@forsunplay.com
Let customers speak for us
Great sand free beach towels that have washed well and great quality. They have been great in our beach tent and the sand doesn’t stick to them. Highly recommend.
Very simple to setup, instructions could be a little clearer about the clips that support the tent holding the frame at the top. Collapsing is quite easy as well. Definitely wouldn’t hesitate to recommend this for any beach goers.
1. BEST SELLER - SUNPLAY Australia Beach Tent (Sea Breeze) - with Free Backpack
Further to my previous review where I was so disappointed I am now very happy this problem has been rectified and my order has been received by express post .
Ally was fantastic in resolving the problem so very happy now
The easiest and most spacious tent I've ever used. So easy to pop up and put down when I'm by myself with the kids. Lots of space and compartments that come in handy also. Very lightweight to carry on back with the backpack too I forgot I was wearing it at one stage
3 person sunshade excellent for beach or camping
I had been researching for months prior to summer as my hubby cannot sit in direct sunlight and I love to go to the beach together. It’s very easy to put up. Super large! My hubby can comfortably relax and snooze. 99 UV protection was the main reason I chose it! Also Love the back pack with extra pockets for storage. It’s absolutely perfect!
Fabulous beach/picnic shelter for Aussie sun!
This tent was easy for me to put together and pack down by myself at the beach. Gave my 4month old a nice cool shady spot to sleep :)
Spacious, lightweight, easy to setup and pack away. I love everything about this tent specially the bag it comes with. Fast shipping and worth the purchase!
The beach tent arrived in nice packaging. As described, it is very easy to pop up and put down. We love the backpack. It's perfect for our family of 4
We have used beach shelters for around 40 years and this is the easiest to put up and gives plenty of sun protection. Initially, we had some difficulties in the first step of packing up, but I think we have sorted it out now. The carry bag makes it so easy to take to the beach. A suggestion for improvement would be making it easier to empty the sand from the pockets. Overall very happy with our purchase.
Super sturdy and easy to set up!
We live 500m from the beach and are there every other day with our two little ones. I’m not exaggerating when I say we’ve tried at least 8-10 other tents. This wins hands down. Can set up in a minute, no bored kids waiting for the water. Forgot the pegs? No drama fill the sand bags! Perfect size for two adult beach chairs and the kids to sit in. But the best thing is the backpack carry bag, enough room for towels, change of clothes and a wet bag. Such a simple thing that makes life with kids so much easier!
I am extremely impressed by the attention to detail and customer service of Sunplay Australia. I bought a tent on Dec 13th hoping for it to arrive before Christmas. I emailed Sunplay on Wednesday December 20th as the status of my package with Australia Post had still not changed from 'ready for processing' and I was getting worried. I received a very timely response that same evening from Ally stating that unfortunately the package was not registered with the post office and she would organise for it to be express posted the next morning. It arrived on Friday 22nd (the last shipping day prior to Christmas) and I was extremely grateful. My father loves his new replacement for the SunHaven he's been using since the 90s! Thank you so much Sunplay :)
I love how portable and lightweight this tent is. I can carry and set it up on my own without any hassle, making my beach days much easier for Mum.
SunPlay Australia Collection
Awarded best beach tents for families
